Reactive work order with SLA tracking
Captures reactive work orders, priority and SLA targets, attendance, completed work, verification and authorised sign-off. A live form your crew fills on their phones, not a Word template you retype on every site.
- Captures reactive work orders
- Priority
- SLA targets
- Attendance
- Completed work
- Verification
This form ships inside 1 form pack. Pick the pack built for your setting and it arrives live in your Eaco workspace, branded to your business.
Rendered from the live form itself. Your logo replaces the placeholder the day you buy. On Eaco, branding is included, not a paid extra.
When you need this form
Reactive calls arrive without warning: a failed door, a blocked drain, a lift fault, a leak above a tenancy. Each one carries a priority and a response and completion target agreed in the contract. Facility contracts live or die on those targets, and the monthly report is where they get counted. Capturing the job at the point of attendance is the only way the clock is honest.
Reporting SLA performance from memory invites a discount. A live work order stamps the raised time, the on-site time and the completion time automatically, attaches photos of the fault and the repair, and carries the verification signature. That turns a monthly performance claim into a monthly performance record, which is what a client's contract manager needs before approving the invoice.
What good looks like
- Work order number, requester and fault description in the caller's words.
- Priority set with the matching response and completion targets shown.
- Attendance time captured on site, not typed in the next morning.
- Work performed, parts used and whether the fault is fully resolved.
- Client verification and authorised sign-off, with photos before and after.
Included in 1 form pack
Compare all packsEvery pack below carries the Reactive work order with SLA tracking plus the forms that win work in its setting. Buy the pack once and every form in it goes live, branded to you.
Reactive work order with SLA tracking, answered
Is this a PDF or Word template?
Neither. It is a live form: your crew opens it on their phones, ticks it through, attaches photos and signs on the glass. Every submission is timestamped, GPS-pinned and stored as proof.
What should a reactive work order include?
The fault reported, priority, agreed response and completion targets, attendance and completion times, work performed, parts used, photo evidence, and verification by the client or supervisor. Those timestamps drive your monthly SLA report.
How do you prove SLA response times?
With timestamps captured where the work happened, not entered later. A record showing when the job was raised, when the technician arrived and when it was completed is what clients accept at reporting time.
Can I buy just this one form?
Forms ship in packs, from $99 one-time with GST included. Or get every form, this one and 276 more, plus Eaco AI on the $29 a month plan.