Monthly SLA and KPI client report

When you need this form

Every facilities contract with response and rectification targets ends up in a monthly review meeting. The client wants to know how many work orders were raised, how many were answered inside the agreed window, what went wrong, what it cost and what happens next. Asserting good performance is easy. Showing the numbers behind it is what keeps the contract at renewal.

Reports rebuilt by hand in a spreadsheet each month invite the obvious question: where did these figures come from? A structured monthly record, signed by the account manager and carrying incident detail, savings delivered and next-month focus, gives the client a consistent document they can file. It also becomes your own performance history when the contract goes back to market.

What good looks like

• Work orders raised, completed and outstanding, split by priority and trade.
• Response and completion times measured against the agreed target, with misses explained.
• KPI scores shown against last month, so trend is visible immediately.
• Incidents and complaints listed with root cause and the action taken.
• Savings, upcoming works and next-month focus agreed, then signed by the account manager.